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Shipping Policy - ASK Equipment Sales (QLD)

At ASK Equipment Sales (QLD), we are dedicated to ensuring your equipment arrives safely and efficiently. Due to the diverse nature and size of our products, from accessories to large industrial bins and machinery, our shipping methods are tailored to best suit each order.

Understanding Our Shipping Process:

  • Product-Specific Shipping: Shipping methods and costs will vary significantly based on the product's size, weight, and delivery location. Products range from smaller accessories, which may be sent via standard couriers, to large wheelie bins, bin lifters, and industrial equipment that require specialized freight transport.
  • Order Processing:
    • We aim to process orders for in-stock items promptly. Processing times will be communicated upon order confirmation.
    • For specialized equipment or large orders, processing times may vary, and our team will keep you informed.
  • Custom Shipping Quotes: For many of our larger items, including but not limited to large bins, bin lifters, industrial fans, mancoolers, bailers, and pumps, shipping will be quoted on an individual basis to ensure the most cost-effective and secure delivery.
    • Please contact us directly or request a quote through our product pages for these items.

Shipping Options & Delivery Times:

  • Standard Courier (for smaller items/accessories):
    • Estimated delivery times will be provided at the time of order or quotation.
    • Tracking information will be supplied once your order is dispatched.
  • Freight & Specialized Transport (for bulky/heavy items):
    • This applies to most of our wheelie bins, industrial bins, bin lifters, and other large equipment.
    • Delivery times will be estimated based on the carrier and destination.
    • Our team will coordinate with you regarding delivery arrangements, including site access if required.
  • Local Pickup (Queensland):
    • Arrangements for local pickup from our Queensland facility at 2/92 Chetwynd Street, Loganholm 4129 may be possible for certain orders. Please contact us to discuss this option.

Calculating Shipping Costs:

  • Small Accessories: Shipping costs for smaller items may be calculated at checkout if feasible.
  • Bulky & Heavy Goods: Due to the variable nature of freight costs, shipping for larger items will be quoted separately. Factors influencing the cost include:
    • Product weight and dimensions
    • Delivery postcode and accessibility
    • Specific handling requirements
  • We are committed to finding the most competitive shipping rates for our customers.

Delivery Information:

  • Please ensure that the delivery address provided is accurate and that appropriate access is available for larger deliveries.
  • For freight deliveries, someone may need to be present to accept the goods. We will communicate any such requirements in advance.
  • You will be notified once your order is dispatched, along with any available tracking information or carrier details.

Damaged or Incorrect Goods:

  • Please inspect your order upon delivery.
  • If you receive damaged goods or an incorrect item, please notify ASK Equipment Sales (QLD) within [e.g., 48 hours] of receipt.
  • Provide details and, if possible, photographic evidence so we can address the issue promptly.

Serving Australia-Wide:

While based in Queensland at 2/92 Chetwynd Street, Loganholm 4129, we have experience supplying customers across Australia. We will work with you to arrange shipping to your location.

Contact Us for Shipping Enquiries:

Given the specialized nature of our products, we encourage you to contact us directly to discuss your shipping needs. Our experienced team can provide accurate quotes and advise on the best delivery methods for your order.

We pride ourselves on professional, friendly, and personalized service, and that extends to ensuring your order is delivered reliably.